Clinic Terms and Conditions

We are committed to providing
you with excellent clinical care. All we ask in return is that you attend any
appointments you have booked, act on the advice we give you and report
any new symptoms to us promptly. If you have any questions about our
terms and conditions please contact a member of the Ock Street Clinic team
who will be happy to help you.

Our Promise of Service

We will listen carefully to
your concerns and perform diagnostic tests in order to
compose a full range of appropriate treatment options
for you.

Treatment Estimates & Consent

We will present
your treatment options to you in writing including the
estimated fees involved. We will explain the risks and
benefits so you can make an informed choice about
your treatment and we can gain your consent. If new
information comes to light during treatment and
your treatment options change we will explain this to
you. Treatment estimates are valid for 90 days from

Payment Methods

Adults are offered treatment on a
‘pay as you go’ private fee basis or through insurance
schemes such as Denplan. For larger courses of
treatment we also offer 0% finance (subject to status).
We accept payment by credit and debit cards, cash or
cheque. NHS funded care is available to children up to
16 and students under the age of 19. Treatment fees
are due at the time of treatment. For some larger items
of treatment you may be asked to make an advanced
payment. We reserve the right to charge administration
fees in the event of late payment or non-payment, but
we will not do this without telling you in advance.  Ock Street Clinic is authorised and regulated by the Financial Conduct Authority

Emergency Care

We aim to see dental patients with
emergencies on the same day if you contact us before
12 noon, however we can’t guarantee you will see your
usual dentist. If you have a dental emergency outside
normal practice hours, please telephone our helpline
on 01235 533777 for instructions.

Cancellation of Appointments

We request 24hrs
notice for all cancellations. Short notice cancellations
or failed appointments may incur a fee.


We take patient confidentiality very
seriously and all patient information is treated in the
strictest confidence in accordance with our practice
policy, a copy of which is available on request.

Data Protection

We will only use your personal
information to communicate with you about your care,
with other medical professionals in your interests and
with your consent, or to tell you about our services. We
will not disclose any of your personal information to
third parties not engaged in your care.

Dental Sundries

We stock dental hygiene products,
including adult and children’s toothbrushes, dental
floss, interdental brushes and mouthwashes.

Patients with Special Requirements

We have facilities
suitable for wheelchairs. We can arrange translation
services or help for the deaf or hard of hearing. If you
have any special requirements please ask our team for

Comments About Our Service

We hope that you
are pleased with the service and treatment that you
receive; if not, please let us know how we can remedy
the matter and improve our service. Our complaints
procedure is available from any member of our team.

Procedures & Policies

If you would like any further
information regarding any of our policies please
contact our team, we will be pleased to help.

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